The original Cystereo product you have purchased is covered by a warranty of 12 months. Your earphones are protected against all manufacturing defects for 12 months from the date of purchase. The 12-month warranty does not cover defects or damages due to: mistreatment, misuse, theft, loss, water or fire.
Please retain your sales receipt or order confirmation as proof of purchase. Proof of purchase must state the date of purchase and name of the product. Upon expiration of the 12-month warranty period, we can no longer provide any repairs/replacements.
We apply a 30-day return policy from the date of purchase for a refund in the form of payment that was used.
Returns must include all accessories.
Items must include original packaging.
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, Cystereo refunds the cost of purchasing the product itself
Returns may be rejected if product does not meet the above requirements.
Refunds are processed as quickly as possible on our end. Once this happens, the funds will be reflected in your account as soon as your financial institution processes the refund.
24.After your order has left our warehouse, you will receive an email notifying you of your tracking number. For more information, you can check the order status in your account.
Please Note: sometimes inclement weather conditions delay shipments, including expedited shipping methods. We are not responsible for late deliveries due to weather and natural disasters.
You can buy Cystereo earbuds from our online shop right now, later retail stores will be available.
Cystereo is available to buy in all the countries/ areas.
The most convenient payment method in the world Cystereo primarily uses PayPal to process secure payments. Through PayPal, we accept Mastercard, visa, American express, discover, and bank transfer (debit card).
Open the Charging Case and take the earbuds out，they will power on automatically.
When the earbuds are not in the case and in power-oﬀ status, touch and hold the Touchpad for 1 second to power on.
When the LED Indicators on the earbuds ﬂash blue quickly, pair the earbuds with your mobile device within 60 seconds.
Enable Bluetooth on your device, search and connect to Fusion.
Tip: If the indicators are not ﬂashing quickly, place the earbuds back into the case, then close and reopen the case.
The LED Indicators on the earbuds pulse blue once every 3s and you will hear "Connected" from the earbuds if the connection is successful.
Accept/End: Tap the Touchpad of either earbud once
Decline: Touch and hold the Touchpad of the Left(L) Earbud for around 1s
Play/Pause: Tap the Touchpad of either earbud once
Previous: Tap the Touchpad of the Left(L) Earbud twice
Next: Tap the Touchpad of the Right(R) Earbud twice
Put the earbuds into the carrying case, hold both the earbuds for 5 seconds until the blue light flashes.
The Cystereo earbuds are compatible with most of the phones in the world, it depends on the Bluetooth version.
Fusion: IPX 7, fully waterproof & sweat proof.
Fusion 2: IPX8, fully waterproof & sweat proof; can be submerged up to 1 meter in water for 30 minutes
Yes, you can listen to the music there as usual.
Charging: pulse blue
Fully Charged: solid blue for 5 seconds, then be oﬀ.
Low Battery: ﬂash blue twice for every 3 seconds.
Open the carrying case when the earbuds were in, observe the condition of the battery indicator lights.
At least 10 meters in open field.
Fusion: It can be used for five to six hours in one fully charging, which can last as long as 20 hours with the carrying case.
Fusion 2: It can be used for seven to eight hours in one fully charging, which can last as long as 30 hours with the carrying case.
No, you’d better not do so.
Reset the earbuds. Put the earbuds into the carrying case, hold both the earbuds for 5 seconds until the blue light flashes.
Volume Up: Touch and hold the Touchpad of the Right(R) Earbud for around 1s.
Volume Down: Touch and hold the Touchpad of the Left(L) Earbud for around 1s
Mute: Tap and hold the Touchpad of the Left(L) Earbud until it is muted
Yes, you can use one earbud at a time.
If the earbuds are in a suitable distance with the connected device, it’s stable.
It depends on whether the electronic devices can be used on the plane or not, if the mobile phone shall switch into fly mode, the Bluetooth will also be turned off.
Sorry, EQ can’t be set right now, however, the Cystereo earbuds have a pretty good response for the mobile phone built-in sound mode adjustment.
After you connect the Cystereo earbuds and your mobile phone, you can touch either left or right earbud three times to activate or quit the voice assistant.