Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Cystereo’s warehouse for inspection, the refund process will begin.
● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, the buyer is responsible for shipping costs
● For non-quality related warranty claims, Cystereo refunds the cost of purchasing the product itself
● Returns may be rejected if product does not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through Cystereo’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
All quality-related defects on items sold directly by Cystereo or Cystereo’s authorized resellers are covered by an 18-month warranty, starting from the date of purchase.
Quality-related warranty claims on purchases made through Cystereo’s authorized distributors and retailers are handled through Cystereo.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
When returning items with a prepaid shipping label provided by Cystereo, Cystereo takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Cystereo does not provide refunds for items damaged in transit for non-quality related warranty claims.
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